Business
Week reports that the United States
spent one trillion dollars on information technology
during the last decade. Were these expenditures worthwhile?
Have companies received corresponding benefits? Has increased
spending produced increased business results? If so, what are
they? Or are we trapped in a "productivity paradox"
where a decade of spending on information technology has not
produced corresponding gains in productivity.
Professor
McLean’s presentation will address this productivity paradox
and will attempt to resolve it. The dimensions of "value"
will be explored and a ten-step analysis of investments in information
technology will be presented. An active give-and-take with the
audience will be encouraged.
John
Andrews will present the CIO’s perspective on the value
of information systems. More specifically, he will describe
how Investment decisions are made at CSX
and the corresponding expectations for return on investment.
