Gib Akin • Gib Akin was appointed to the editorial board of Academy of Management Learning and Education, the fourth journal from the Academy of Management and the premier publication in the field.

Tom Bateman • Tom Bateman was the keynote speaker at the Virginia Chapter of Phi Eta Sigma 2002 induction ceremony Oct. 27, 2002, where he encouraged inductees to continue their academic success at the University as well as encouraged them to set goals of becoming both thinkers and doers. He also was given honorary membership into the society. Phi Eta Sigma is the oldest and largest freshman honor society in the United States, inviting students who have received grades of at least 3.5 in their first semester or first year of college.

Richard DeMong • A case submission from Richard DeMong titled “Procter & Gamble, Thailand” was selected as the winner of the third annual Best New International Finance Case award, granted by the Financial Management Association International and Indiana University’s Center for International Business Education and Research (CIBER). The U.S. Department of Education funds the CIBER program with the goal of internationalizing business school students, faculty, and curriculum. The award was presented to DeMong during the 2002 annual meeting of the Financial Management Association, in San Antonio, in October 2002. The case was also used in the Integrated Core Experience curriculum to illustrate the complexities of dealing with changes in currency exchange rates and how a major change in exchange rates forces a company to reexamine and readjust its international strategy. Says DeMong, “I greatly appreciate the help I received from Procter & Gamble and the summer case writing grant I received from McIntire.”

Stefano Grazioli • Stefano Grazioli received an extension from the Internal Revenue Service for his research project “The Present and Future of Internet-Based Customer Service: A Comparative Analysis of Organizational Experiences.” The project investigates how some of the largest companies in the United States deliver customer support via the Internet.

Grazioli also won a research grant from IBM to study the effects of data integration on business information retrieval. The grant will pay for a database server that Grazioli will put on the Web. Students at the University of Michigan and the University of Georgia will solve business information retrieval problems that require connecting to the database and extracting business information from it. Very detailed logs of these problem-solving activities will be collected and analyzed to understand how the human mind works when solving business problems and to design better information technologies.

Trey Maxham • Trey Maxham and Rick Netemeyer recently had an article accepted for publication in the premier scholarly research journal Journal of Marketing. The article, “Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customer Evaluations of Complaint Handling,” is scheduled to appear in the January 2003 issue. This article is the third in a series of programmatic research articles that Netemeyer and Maxham completed on various aspects of complaint handling. The first, “A Longitudinal Study of Complaining Customers’ Evaluations of Multiple Service Failures and Recovery Efforts,” appeared in the October 2002 issue of Journal of Marketing. The second, “Modeling Customer Perceptions of Complaint Handling Over Time: The Effects of Perceived Justice on Satisfaction and Intent,” will appear in an upcoming issue of Journal of Retailing.

Ryan Nelson • Ryan Nelson was recently quoted in two Richmond Times-Dispatch articles: a Nov. 25, 2002, story headlined “Staying Focused; Connective Commerce Stresses Technology as a Tool” and a Nov. 28, 2002, story headlined “Drawing Insight from Dell; Even Smallest Companies Can Apply Computer Giant’s Model, Experts Say.”

George Overstreet • George Overstreet, Elizabeth Harvard, and Carl Zeithaml held a planning meeting in October 2002 with alumni and friends regarding McIntire’s Center for Growth Enterprises. Highlights included completion of a SWOT analysis, a plan to establish practitioner panels to speak to Integrated Core Experience students in spring 2003 on the differences in managing public and private firms, and a plan to develop two experimental courses for the 2003-2004 academic year. Some of the strengths noted were the U.Va. brand, balanced scholar-practitioner faculty, alumni network, a good “street-level” reputation, niche graduate programs, an entree to the metro D.C. market, customer-oriented career services activities, and great students entering and graduating from McIntire.

Bill Shenkir • Bill Shenkir, Paul Walker, and Tom Barton (McIntire ’71) had a paper accepted for publication: “Enterprise Risk Management: Case Studies of Five Dynamic Organizations,” forthcoming in Internal Auditor.

Also, Walker and Shenkir recently taught a professional development course on enterprise risk management for the Virginia Society of Certified Public Accountants, Thomas Jefferson Chapter.

In addition, Shenkir was reappointed for 2003 to the American Institute of Certified Public Accountants Board of Examiners and to the AICPA/National Association of State Boards of Accountancy International Qualifications Appraisal Board. Finally, as a member of the Board of Directors of ComSonics Inc., Shenkir was reappointed to serve on the Board of Director’s Audit Committee and Executive Compensation Committee. 

Robert Webb • Robert Webb was quoted Oct. 5, 2002, in an Associated Press story headlined “Chairman Take to Pleading Ignorance.”

William Wilhelm • Several papers by William Wilhelm have been accepted for publication in top finance journals: “IPO Pricing in the Dot-Com Bubble,” with Alexander Ljungqvist, forthcoming in Journal of Finance; “IPO Allocations: Discriminatory or Discretionary?,” with Ljungqvist, in Journal of Financial Economics (August 2002); “Global Integration in Primary Equity Markets: The Role of U.S. Banks and U.S. Investors,” with Tim Jenkinson and Ljungqvist, forthcoming in Review of Financial Studies; and “Evidence of Information Spillovers in the Production of Investment Banking Services,” with Lawrence Benveniste, Ljungqvist, and Xiaoyun Yu, forthcoming in Journal of Finance. Details and abstracts are available at http://gates.comm.virginia.edu/wjw9a/.