Senior Business Analyst

Capital One
United States
Posted on: 
Company Information
Company Profile: 

Captial One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients. A Fortune 500 company, Capital One has one of the most widely recognized brands in America. As one of the nation's top 10 largest banks based on deposits, Capital One serves banking customers through branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia.

Position Information
Job Responsibilities: 

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

General responsibilities and skills include: 

  • Strategic Thinking:  Support Bank Operations leadership on developing strategy and defining imperatives to transform the back-office in support of becoming a digital-first bank  
  • Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations around cost, quality and speed efficiency 
  • Problem Solving: Engage in decision making and problem solving based on analytics framework. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics 
  • Partnership: Work closely with colleagues across Capital One including Product, Operations, IT, Process Engineering teams to identify opportunities and make efficiency improvement recommendations  

Basic Qualifications:

  • Bachelor’s degree
  • 1-2 years of experience in analysis 

 Preferred Qualifications: 

  • Master’s Degree
  • 1+ years of experience in statistical model building
  • 1+ years of experience in competitive analysis
  • 1+ years of experience in SQL querying
  • 2+ years of experience in business analysis
  • 1+ years of experience in consulting 


Other Information: 

We are looking for Business Analysts to join two team under our Analytics organization:

  • Analytics Capabilities and Product
    • Support Bank Operations leadership on developing strategy and defining imperatives to transform the back office in support of becoming a digital-first bank
    • Leverage analytical frameworks in identify and deliver efficiencies across cost, quality, productivity and risk
    • Develop workforce efficiency capability supported by volumes forecasting and capacity planning – statistical modeling 
    • Build metrics and measurement framework to capture customer experience, regulatory, financial performance of the business
    • Conduct analysis to identify and drive reduction in reliance on paper – Statements and Communication digitization 
  •  Automation Strategy
    • Build out automation strategy for Operations 
    • Develop Bank Ops Automation Strategy leveraging insights from industry trends and other internal LOB
    • Build Machine Learning agenda for Bank Ops 
    • Develop test and learn capabilities around ML and other innovation to quickly assess profitability and feasibility of ideas (including but not limited to predictive modeling, text/document extraction, integration with chat bots, voice sentiment analysis etc.)
    • As part of Product Management team for automation work very closely with Tech in designing features and capabilities 
Type of Position: 
MBA Required: 
Years of Experience Required: 
1 - 2 years
Application Information
Application Due Date: