Professor Carfagno teaches management communication, with an emphasis on communication strategy, business writing, public speaking, and communication skills in relation to leadership, ethics, and corporate social responsibility. She is particularly interested in studying the impact of social media and other technologies on crisis communications and leadership, which is the focus of her research and the subject of her most recent national and international academic presentations. 

Before joining McIntire, Professor Carfagno taught business and communications courses at John Carroll University, the University of Alberta, and Penn State University. Professor Carfagno’s professional experience includes more than a decade of management and leadership roles in the telecommunications industry—mostly in start-up entrepreneurial environments.