James G. Maxham III
"Does Selective Sales Force Training Work?" Journal of Marketing Research, forthcoming (with Y. Atefi, M. Ahearne, T. Donavan, and B. Carlson).
"A Cross-Lagged Test of the Association between Customer Satisfaction and Employee Job Satisfaction in a Relational Context," Journal of Applied Psychology, 2016 (with A.R. Zablah, B. Carlson, D.T. Donavan, and T.J. Brown).
“Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns,” Journal of Marketing, 2012 (with A. Bower).
“The Impact of a New Retail Brand In-Store Boutique and Its Perceived Fit with the Parent Retail Brand on Store Performance and Customer Spending,” Journal of Retailing, 2012 (R. G. Netemeyer, C. M. Heilman, and J. G. Maxham).
“Identification with the Retail Organization and Customer Perceived Employee Similarity: Effects on Customer Spending,” Journal of Applied Psychology, 2012 (R. G. Netemeyer, C. M. Heilman, J. G. Maxham).
“Store Manager Performance and Satisfaction: Effects on Store Employee Performance and Satisfaction, Store Customer Satisfaction, and Store Customer Spending Growth,” Journal of Applied Psychology, 2010 (R. G. Netemeyer, J. G. Maxham and D. R. Lichtenstein).
“The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance,” Marketing Science, 2008 (J.G. Maxham, R. G. Netemeyer and D. R. Lichtenstein). Lead article.